That is why we are here to provide assistance with your billing experience. We are committed to providing an efficient, timely and patient-friendly process. Together, we can ensure that your experience is as easy as possible.

As a courtesy to our patients, we will file your current active insurance for services received at our Urgent Care office. Most insurance companies resolve their part of the bill within 60-90 days. If payment is not received in this timeframe, we may request your assistance in resolving the bill. You will be responsible for Urgent Care co-pays prior to service and services not covered by your insurance. If you have a balance after insurance pays, you will receive a patient statement for any balances you may owe.

You will also receive separate bills from Radiologist (for reading of x-rays), Pathologist (for any lab work that requires pathology) or Northern Regional Hospital (any lab work that is not performed in the Urgent Care office). If you have any questions regarding one of these bills you may reach their billing offices at the numbers below.

Northern Urgent Care offers all uninsured patients a 35% discount off their total billed charges if paid at time of service.

The Customer Service Office is conveniently located within Northern Regional Hospital’s main hospital entrance to the left of our lobby. It is open from 8:30 am – 5:00 pm, Monday – Friday. We also have a Customer Service email that you may email billing questions to. The email address is customerservice@wearenorthern.org. We will be happy to assist you with any questions you may have.

For your added convenience, we offer a payment drop off box located on the hospital campus. The drop off box is located at the Patient Discharge Entrance. To access the box, enter the hospital driveway on Rockford Street, closest to the stop light at Rockford and Worth Streets. The drop box is conveniently accessible from your vehicle on the left side of the driveway.